Terms & Conditions CEO99 – The Complete Platform Guide for All Malaysian Members

These Terms & Conditions ("Terms") govern your use of all services, games, promotions, and features provided by CEO99 through our website and mobile platform. This document covers all aspects of the relationship between members and CEO99, including rights, responsibilities, limitations, and dispute resolution procedures.

By clicking "Register", "I Agree", or simply using any part of the CEO99 platform, you expressly and implicitly acknowledge that you have read these Terms in full, understood their implications, and agreed to be bound by them. This acceptance is mandatory — no exceptions will be granted on the grounds of "not having read" or "not understanding" the Terms.

CEO99 reserves the right to update, amend, or replace any part of these Terms at any time. Notice will be provided via the platform or your registered email. Continued use of the platform after any amendments take effect constitutes acceptance of the revised terms.

Registration and use of the CEO99 platform is restricted to individuals who meet all of the following eligibility criteria:

• Age: You must be at least 18 years and above at the time of registration. CEO99 takes the protection of minors seriously and will verify age during the KYC (Know Your Customer) process. Any account found to be held by an underage individual will be closed immediately and all balances forfeited.
• Location: CEO99 services are intended for users accessing the platform from Malaysia. You are responsible for ensuring that your access to and use of CEO99 services complies with all applicable local laws.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement. Individuals under legal guardianship, declared bankrupt, or subject to any relevant legal restriction are not eligible to register.
• One Account Per Individual: Each individual is permitted to hold ONE (1) CEO99 account only. Owning multiple accounts is a serious violation that may result in the termination of all associated accounts and forfeiture of all funds.
• Non-CEO99 Employees: CEO99 staff, their immediate family members, and any officially excluded individuals are not permitted to register as members.

CEO99 reserves the right to request identity verification documents (KYC) at any time. Failure to provide the required documents within the specified timeframe may result in account suspension until the verification process is complete.

During registration, you are required to provide information that is truthful, accurate, current, and complete. Providing false or misleading information is a breach of these Terms and may result in immediate account termination. CEO99 is not liable for any losses arising from false information provided by you.

You are solely responsible for maintaining the confidentiality of your CEO99 account password. All activity occurring through your account – whether or not carried out with your knowledge – is your responsibility. Please notify CEO99 immediately if you suspect any unauthorised access to your account.

• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols
• Do not share your login credentials with anyone, including your spouse or family members
• Log out after every session, especially on shared devices
• Enable two-factor authentication (2FA) for added security via your CEO99 account settings
• Keep your personal information up to date whenever changes occur (address, phone number, email)

CEO99 reserves the right to suspend or close an account for investigation purposes if suspicious activity is detected. In such cases, CEO99 will endeavour to conclude the investigation within 14 working days and notify the member of the outcome.

CEO99 accepts a wide range of popular payment methods in Malaysia. All transactions are processed with 256-bit SSL encryption to keep your financial data secure.

4.1 Accepted Payment Methods

4.2 Deposit Rules

• All deposits must be made using a payment method registered in your own name. Third-party deposits are not accepted.
• CEO99 does not charge processing fees for standard deposits. However, third-party payment providers may impose their own charges, which are beyond CEO99's control.
• Successfully deposited funds will be credited to your CEO99 account within the timeframe indicated in the table above. If there is a delay of more than 30 minutes, please contact CEO99 customer support with proof of your transaction.
• CEO99 reserves the right to decline deposits from unverifiable or suspicious sources without providing a reason.

4.3 Withdrawal Rules

• The minimum withdrawal amount is RM50 per transaction.
• Withdrawals must be made to the same payment method used for the deposit (or an alternative method approved through the KYC process).
• New members must complete at least ONE (1) deposit and place bets (1x rollover of the deposit amount) before making their first withdrawal.
• Standard withdrawals are processed within 1–24 business hours. Amounts exceeding MYR 10,000 may require additional verification and can take up to 3 business days.
• CEO99 reserves the right to conduct security checks and identity verification before processing large withdrawals. This is for the protection of our members.
• Funds obtained through fraudulent activity or system manipulation will be forfeited and the relevant authorities will be notified.

CEO99 offers a variety of bonuses and promotions to reward both new and loyal members. All bonuses are subject to the rollover requirements and validity periods stated. Failure to comply with bonus terms may result in the cancellation of the bonus and any associated winnings.

5.1 Welcome Bonus

• The CEO99 welcome bonus of up to RM500 is exclusively available to new members who have never held a CEO99 account before.
• Standard rollover requirement: 20x (twenty times) of the total deposit + bonus amount before a withdrawal is permitted.
• Rollover settlement period: 30 days from the date the bonus is credited.
• The welcome bonus cannot be combined with any other promotion unless explicitly stated.

5.2 General Bonus Rules

• Each member is only eligible for bonus claims that are valid to their account. Bonus abuse — including placing low-odds bets to meet rollover requirements without genuine risk — is strictly prohibited.
• CEO99 reserves the right to void bonuses and associated winnings if there is evidence of abuse or bonus manipulation.
• Different games may contribute at different rates towards rollover requirements. Please refer to the specific terms of each promotion for more details.
• The betting limit while an active bonus rollover requirement applies is RM500 per round for slots and RM200 per hand for table games. Exceeding this limit may result in bonus forfeiture.
• Winnings from free spins are subject to a 20x wagering requirement on the winnings, unless otherwise stated.

5.3 CEO99 VIP & Loyalty Programme

CEO99 values loyal members through a VIP programme offering exclusive benefits. VIP membership is based on activity and betting history. VIP benefits are non-transferable, non-redeemable for cash, and cannot be combined with other promotions unless specifically stated by CEO99.

All games and wagering on CEO99 – including slots, live casino (baccarat, blackjack, roulette), Sports Betting (Malaysia Super League, EPL, BWF badminton, NBA, MPL Malaysia esports), and progressive jackpots – are subject to the following rules:

• Betting Limit: Minimum and maximum betting limits are set for each game and displayed within the game interface. CEO99 reserves the right to adjust betting limits without prior notice.
• Final Decision: All game results generated by the RNG (Random Number Generator) system and live dealer games are final and cannot be disputed unless verifiable evidence of a technical failure is presented.
• Technical Disruption: In the event of a technical disruption during gameplay, CEO99 will refer to server log data to determine the status of the bet. If the outcome cannot be determined, the original stake will be returned to the member's account.
• Session Timeout: Game sessions that remain inactive for more than 30 minutes will be automatically terminated. Any unresolved bets will be returned to your account balance.
• Sports Betting – Odds: The odds displayed at the time of placing a bet are the odds that will be used to calculate winnings, regardless of any subsequent changes. For in-play bets, the odds at the time of confirmation apply.
• Postponed/Cancelled Matches: For Sports Betting, matches that are cancelled or postponed for more than 48 hours will result in all bets being returned to the member. Sport-specific rules apply.

The following activities are strictly prohibited on the CEO99 platform. Violating any of these prohibitions may result in immediate action, including account freezing, forfeiture of funds, and legal proceedings:

1. Registering multiple accounts with the intent to claim repeated bonuses or to exploit the system
2. Using another person's identity or false information during registration or the KYC process
3. Using a payment method that does not belong to you, or funds obtained through illegal means
4. Using automation software, bots, or scripts to play or bet on CEO99
5. Exploiting technical bugs or system vulnerabilities for unfair advantage
6. Colluding with other players to manipulate betting outcomes or game results (collusion)
7. Threatening, insulting, or harassing CEO99 staff or other members through any communication channel
8. Attempting to access another member's account data or CEO99's internal systems without authorisation
9. Channelling funds through CEO99 for money laundering purposes or to finance illegal activities
10. Selling, transferring, or lending your CEO99 account to another party

CEO99 is committed to responsible gambling practices. We believe that online entertainment should remain an enjoyable activity and never become a source of financial or emotional stress. If you feel that gambling is beginning to affect your life, please take action immediately.

CEO99 provides the following self-management tools, accessible directly from your account settings:

• Deposit Limit: Set daily, weekly, or monthly deposit limits based on what you can afford
• Loss Limit: Set the maximum amount you are willing to lose within a given period
• Betting Limit: Set a maximum wager per round or per match
• Cooling-Off Period: Suspend your account for 24 hours, 7 days, or 30 days
• Self-Exclusion: Close the account permanently or for a period of 1 to 5 years
• Reality Check: Receive regular reminders about the amount of time you have spent on the platform

A CEO99 account may be closed at the member's own request or at CEO99's discretion under certain circumstances.

9.1 Closure Upon Member Request

You may close your CEO99 account at any time by contacting customer support. Prior to closure, you must settle all active bets and withdraw any eligible balance. Please note: bonuses that have not yet met the rollover requirements will be forfeited upon account closure.

9.2 Termination by CEO99

CEO99 reserves the right to immediately suspend or close any account without prior notice if:

• The member is in breach of any terms set out in this document
• Fraudulent activity, manipulation, or suspicious behaviour is detected
• The member provided false information during registration or KYC
• Account linked to illegal activity or money laundering
• Member confirmed to be under 18 years of age

In the event of a valid termination (not due to fraud), any eligible balance will be returned to the member upon completion of verification.

CEO99 takes the protection of your personal data seriously. The collection, use, and processing of personal data is carried out in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). By using CEO99, you consent to us processing your personal data as described in our Privacy Policy ours.

We collect the necessary data to:

• Account management and identity verification (KYC)
• Processing of financial transactions and fraud detection
• Service improvements and user experience enhancement
• Account-related communications, bonuses, and promotions (with your consent)
• Compliance with legal and regulatory obligations

CEO99 no selling your personal data to third parties for marketing purposes without your explicit consent. More information about your rights as a data subject is available in the Privacy Policy CEO99.

To the fullest extent permitted by applicable Malaysian law, CEO99, its directors, employees, partners, suppliers, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive losses arising from:

• The use of, or inability to use, the CEO99 platform or any of its services
• Loss of anticipated winnings, profits, or expected earnings
• Data corruption or information loss
• Service disruptions due to maintenance, technical failures, or factors beyond CEO99's control
• Any decisions made based on information provided by the CEO99 platform

CEO99 makes no guarantee that the platform will operate without interruption or error, or that defects will be corrected within any specific timeframe. Services are provided "as is" without implied warranties, including warranties of merchantability or fitness for a particular purpose.

CEO99 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Members will be notified of material changes at least 7 days before they take effect, via in-platform notifications or registered email. Continued use of the platform after the effective date of any amendment constitutes acceptance of the revised terms.

12.1 Governing Law

These Terms & Conditions are governed by and construed in accordance with the applicable laws of Malaysia. Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the Malaysian courts.

12.2 Complaints Procedure & Dispute Resolution

If you have a complaint or dispute regarding CEO99's services, please follow the procedure below:

1. Step 1 – Contact Support: Submit your complaint via CEO99's live chat or support email with full details. We will endeavour to resolve it within 48 hours.
2. Step 2 – Escalation: If you are unsatisfied with the initial response, request an escalation to CEO99's senior management team via the platform's official email.
3. Step 3 – Independent Resolution: If a dispute cannot be resolved internally, both parties may agree to refer the matter to a mutually agreed independent mediator.
4. Step 4 – Arbitration: Disputes that cannot be resolved through mediation will be referred to binding arbitration in accordance with the relevant arbitration rules.

Note: Submission to arbitration does not prevent either party from seeking interim relief or an injunction from a competent court to protect their rights while the dispute is ongoing.