Your privacy is CEO99's priority. This document transparently explains how we collect, use, store, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Please read it carefully before using the CEO99 platform.
All personal data is protected with the latest encryption technology
CEO99 does not sell your information to any third party
Fully compliant with Malaysia's data protection laws
You have the right to access, correct & delete your data
Quick Summary: CEO99 collects information necessary to manage accounts, process payments, and provide services to you. We does not sell your data. You have the right to access, correct, or request deletion of your data at any time. For privacy enquiries, email us at support@ceo99.click.
CEO99 ("we", "our platform") is committed to protecting the privacy of every member who uses our online entertainment platform. This Privacy Policy has been crafted to comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards.
This document outlines CEO99's privacy practices regarding the collection, processing, storage, and protection of personal data for members who access the CEO99 website and all services offered under the CEO99 brand – including slots, Live Casino, Sports Betting (Malaysia Super League football, EPL, BWF badminton, MPL Malaysia esports), progressive jackpots, and all related promotions.
This Privacy Policy applies to all registered CEO99 members, website visitors without a registered account, and anyone who interacts with CEO99 through our official communication channels. By registering or using the CEO99 platform, you agree to the terms of this Privacy Policy as stated.
This Privacy Policy should be read in conjunction with the Terms & Conditions CEO99. Together, these two documents form the complete agreement between you and CEO99 regarding your use of the platform and the protection of your information.
CEO99 collects various categories of personal information depending on your interactions with the platform. We only collect information that is strictly necessary to deliver quality services and fulfil our legal obligations.
| Data Category | Primary Purpose | Legal Basis |
|---|---|---|
| Personal Identification | Account management, KYC | Contract fulfilment |
| KYC Documents | Identity verification, AML | Legal obligations |
| Financial Data | Transaction processing | Contract fulfilment |
| Gaming Activity | Betting records, support | Legitimate interest |
| Technical Data | Security, improvements | Legitimate interest |
| Marketing (optional) | Promotions & Offers | Your consent |
Every use of your personal data by CEO99 has a specific and legitimate purpose. We do not use your data for anything unrelated to the provision of CEO99's services to you.
Your personal data is used to create and manage your CEO99 account, verify your identity upon login, process deposits and withdrawals via your chosen Malaysian payment method, manage bonuses and promotions you are eligible for, and maintain a record of your betting activity for your own reference.
CEO99 uses technical information and account activity to detect and prevent unauthorised access, fraudulent activity, money laundering, and multi-account abuse. This is to protect you and the overall integrity of the CEO99 platform.
Certain personal data is retained and used to fulfil CEO99's legal obligations under PDPA 2010, AML (Anti-Money Laundering) regulations, and other reporting requirements set by relevant Malaysian authorities.
We use your email address and phone number to send important account notifications (deposit confirmations, withdrawals, security changes), respond to customer support enquiries, and deliver necessary technical communications. Marketing communications (new bonuses, promotions) are only sent if you provide consent during registration or through your account settings.
Aggregated and anonymised data (not individual personal data) is used to analyse platform usage patterns, identify areas for improvement, develop new features relevant to Malaysian players, and optimise the overall user experience.
Data Minimisation Principle: CEO99 is guided by the principle that we only collect and process data that is strictly necessary for the stated purposes. We do not collect data simply because it "might be useful" in the future.
CEO99 understands that your trust is our most valuable asset. We therefore maintain a strict policy on sharing personal data with other parties.
All third parties working with CEO99 are required to sign data processing agreements that mandate data protection standards equal to or higher than those upheld by CEO99 itself.
CEO99 continually invests in the latest security technologies and practices to protect your personal data from unauthorised access, disclosure, alteration, or loss.
Access to members' personal data within CEO99's internal systems is restricted to staff who require it to carry out their duties. All internal access is logged and audited on a regular basis. Staff who leave CEO99 will have their access revoked immediately.
CEO99 conducts internal security audits every quarter and independent audits by certified third parties at least twice a year. Penetration testing is also carried out on a regular basis to identify and address any vulnerabilities before they can be exploited.
Your Responsibilities: Your data security also depends on your own actions. Never share your CEO99 password with anyone, use a strong and unique password, and enable 2FA. Contact CEO99 support immediately if you suspect any suspicious activity on your account.
CEO99 does not retain your personal data indefinitely. We have a clear retention policy based on data type and applicable legal requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | For the duration of the active account + 7 years | AML legal requirements |
| Financial transaction records | 7 years from the transaction date | Accounting & tax requirements |
| KYC Documents | 5 years after account closure | Malaysia AML Obligations |
| Game activity log | 3 years from the date of activity | Dispute resolution |
| Customer support logs | 2 years from the date of interaction | Quality control |
| Non-essential cookie data | 30 days to 1 year | By cookie type |
| Marketing data (with consent) | Until you withdraw your consent | Your consent |
Once the retention period expires or you request deletion (and no legal obligation prevents it), CEO99 will securely delete or anonymise your data using industry-recognised methods.
CEO99 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.
You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the CEO99 platform. Most modern browsers allow you to view, manage, and delete cookies via the "Settings" or "Privacy" menu.
Malaysia's Personal Data Protection Act 2010 grants you certain rights regarding your personal data held by CEO99. CEO99 respects and facilitates the exercise of all these rights.
You have the right to request and receive a copy of all personal data CEO99 holds about you. Requests are processed within 21 business days.
If your personal data is inaccurate or out of date, you have the right to request a correction from CEO99. This can be done directly through your account settings or by contacting our support team.
Under certain circumstances, you have the right to request that CEO99 stop processing your personal data – for example, for direct marketing purposes.
You may request the deletion of your personal data when it is no longer required, subject to any legal obligations that may require CEO99 to retain certain data.
You have the right to receive your personal data in a machine-readable format for transfer to another service, where technically feasible.
Where the processing of your data is based on your consent, you have the right to withdraw that consent at any time without affecting the validity of any processing carried out prior to withdrawal.
To exercise any of the above rights, please contact CEO99's Data Protection Officer (DPO) by email at privacy@ceo99.click or through our customer support. We will respond within 14 business days and resolve requests within 21 working days except in exceptional circumstances.
CEO99 is an entertainment platform that strictly for individuals aged 18 and above. We do not knowingly collect, process, or store personal data from any individual under the age of 18.
If we discover or are made aware that personal data of an individual under the age of 18 has been collected without valid guardian consent, we will take immediate steps to delete that data and close the associated account. Parents or guardians who believe their child has registered on CEO99 are urged to contact us immediately at support@ceo99.click.
CEO99 employs an age verification system during the registration and KYC process to ensure compliance with this age restriction. Measures include date of birth verification, identity document checks, and analysis of suspicious behavioural patterns.
CEO99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, relevant legislation, or the services we offer. The latest version of this Privacy Policy will always be available on this page with an accurate "Last updated" date.
For material and significant amendments, CEO99 will notify members via in-platform notifications or their registered email address at least 14 days before the amendment takes effect. This gives you sufficient time to review the changes and make a fully informed decision.
Continued use of the CEO99 platform after an amendment's effective date constitutes acceptance of the updated Privacy Policy. If you disagree with the changes, you have the right to close your CEO99 account and request deletion of your personal data (subject to legal retention requirements).
If you have any questions, concerns, or complaints regarding this Privacy Policy or how CEO99 handles your personal data, we encourage you to reach out to us directly. We are committed to responding promptly and satisfactorily to every privacy enquiry.
For specific enquiries regarding the Privacy Policy, data subject rights requests, or privacy complaints:
Privacy@ceo99.click
For general enquiries including privacy via in-platform live chat or support email:
Support@ceo99.click
CEO99 has also appointed a Data Protection Officer (DPO) responsible for overseeing privacy policy compliance and handling data protection enquiries or complaints from members. The DPO can be reached via the privacy email address above.
Data protection is not merely a legal obligation for us – it is a moral responsibility to every CEO99 member
CEO99 operates in full compliance with Malaysia's Personal Data Protection Act 2010. We have an appointed Data Protection Officer (DPO) and conduct regular privacy impact assessments to ensure ongoing compliance.
All data transmitted between your device and CEO99's servers is encrypted with 256-bit SSL/TLS. Passwords are stored using bcrypt hashing. Sensitive data within the database is also encrypted using field-level encryption.
Every piece of data we collect has a clear, disclosed purpose. CEO99 does not collect data simply because it "might be useful". Data minimisation is a core principle behind every privacy decision we make.
CEO99 never sells, rents, or shares members' personal data with third-party marketers without your explicit consent. Your trust is worth far more than any short-term gain from data sales.
CEO99 is committed to responding to all privacy rights requests within 14 business days. We understand that privacy concerns require prompt attention and cannot be delayed.
CEO99's privacy policy and security systems are audited internally every three months and by independent third parties twice a year. This ensures our privacy practices remain current and relevant against evolving threats.
Backed by a transparent Privacy Policy and industry-grade security, CEO99 is a platform you can trust. Register today and enjoy over 1,000 games with complete peace of mind.
* By registering, you agree to the Terms & Conditions and CEO99's Privacy Policy.